What do you do when you don’t know what to do?

Leaders create order out of chaos. This ability to calm the storm can be seen across professions and functions, but it is acutely observed in military men and women leaders.

Key to managing through ambiguity is learning agility. In fact, today learning agility is often seen as the No. 1 predictor of leadership success, more accurate than IQ, EQ (emotional intelligence), education level, or even leadership competencies.

The assertion that military members and Veterans are taught to be agile and deal with ambiguity may seem counter-intuitive to those who have little exposure to members of the military. Many business leaders have the perception that military members are highly regimented and lack creativity in their approach to decision-making. Nothing could be further from the truth.

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Randy MannerMajor General, United States Army (Retired), is a Senior Partner at Korn Ferry Hay Group. He is a passionate supporter of US Veterans and works with clients to develop or improve their Veteran Recruiting & Retention programs. Prior to retiring from the Army, he served as the Deputy Commanding General of the United States 3rd Army in Kuwait, as the Acting Vice Chief of the National Guard Bureau, and as the Acting and Deputy Director of the Defense Threat Reduction Agency.